Refund Policy

Last Updated: February 13, 2026

Return & Refund Policy — Aapka Order

Last Updated: February 13, 2026
Operated by: Aapka Tech Labs Pvt Ltd
Website: https://aapkaorder.com/

1. Overview

This policy applies to all purchases made through Aapka Order. By purchasing on our platform, you agree to this policy. We are committed to a fair and transparent refund process for both customers and the business.

2. Refund Eligibility Period

⏱ Refund window: 7 days from the date of purchase

The 7-day period begins from the date of purchase confirmation or product/service delivery, whichever applies.
Requests submitted after this period will not be accepted unless required by law or approved at our sole discretion.

3. Conditions for Refund

3.1 Original Packaging Required

All products must be returned in their original, undamaged packaging
All tags, labels, and accessories must be intact

3.2 Proof of Purchase Required

A valid receipt, order confirmation email, invoice, or transaction receipt must be provided

3.3 Additional Conditions

Condition	Requirement
Product condition	Unused, unaltered, undamaged
Accessories	All manuals, warranty cards, and free gifts must be returned
Digital products	Not eligible if accessed or downloaded

4. Sale and Discounted Items

Items purchased on sale or at a discounted price are eligible for refunds under the same terms as full-priced items. All conditions in Section 3 still apply.

5. Product Exchange Policy

To request an exchange:

Email support@aapkaorder.com within 7 days of purchase
Provide your order number and product details
Follow return instructions from our support team
Wait for the returned product to be inspected before receiving a replacement

Note: If the replacement is out of stock, you may choose an alternative of equal value or request a refund.

6. Return Shipping Instructions

Ship returns to:

Aapka Tech Labs Pvt Ltd Sarnath, Varanasi Uttar Pradesh, India

Seal the package properly and mark it with your order number
Use a trackable shipping service and retain the receipt
Aapka Order is not responsible for items lost or damaged in transit

6.1 Return Shipping Costs

Scenario	Who Pays Shipping?
Customer-initiated return	Customer
Wrong item received	Aapka Order (prepaid label provided)
Defective product	Aapka Order (prepaid label provided)

7. Refund Processing

7.1 Inspection Process

Once received, our QA team inspects the return within 3–5 business days.

7.2 Refund Approval

If approved:

Refund is issued to the original payment method
Includes product price and applicable taxes
Shipping charges are non-refundable (unless return is due to our error)

7.3 Refund Timeline

Stage	Timeframe
Inspection	3–5 business days after receipt
Refund processing	7–10 business days after approval
Bank/card credit	Additional 5–7 business days

If you haven't received your refund, check your bank statement → contact your payment provider → then contact us at support@aapkaorder.com.

7.4 Partial Refunds

Partial refunds may apply for:

Products showing signs of use or damage (not from shipping)
Products returned without original packaging or accessories
Products returned after 7 days (at our discretion)

8. Non-Refundable Items

The following are not eligible for refunds:

❌ Digital products that have been downloaded or accessed
❌ Personalized or custom-made products
❌ Perishable goods (if applicable)
❌ Fully rendered or consumed services
❌ Gift cards or vouchers
❌ Products marked as non-returnable at time of purchase

9. Damaged or Defective Products

Order number
Photos of the damaged/defective product
Photos of the packaging
Detailed description of the issue

If confirmed, we will provide a full refund or replacement at no cost, including return shipping.

10. Wrong or Incorrect Items

If you received the wrong item, contact us within 7 days at:

📧 support@aapkaorder.com
🌐 https://aapkaorder.com/contact

We will ship the correct item at no additional cost and provide a prepaid return label.

11. Cancellation Policy

11.1 Before Shipment

Cancel by emailing support@aapkaorder.com. If the order hasn't been processed or shipped, a full refund will be issued.

Cancellation requests after shipment are treated as returns.

11.2 Subscription Cancellation

Cancel anytime via account settings or by contacting support
Takes effect at the end of the current billing period
No refunds for unused portions of the current period (unless required by law)

12. How to Request a Refund

12.1 By Email

📧 support@aapkaorder.com — include your order number, return reason, and photos. Response within 24–48 hours.

12.2 Via Website

🌐 https://aapkaorder.com/contact — fill out the contact form with your refund request.

12.3 Required Information

Field	Details
Order Number / Transaction ID	Required
Full Name & Email	As used at purchase
Product Name & SKU	If available
Reason for Return	Brief description
Product Photos	If applicable

13. Contact Information


Business Name	Aapka Tech Labs Pvt Ltd
Email	support@aapkaorder.com
Website	https://aapkaorder.com/
Contact Page	https://aapkaorder.com/contact
Return Address	Sarnath, Varanasi, Uttar Pradesh, India

We strive to respond to all inquiries within 24–48 hours on business days.

14. Changes to This Policy

We reserve the right to modify this policy at any time. Changes are effective immediately upon posting with an updated "Last Updated" date. Continued use of our services constitutes acceptance.

15. Governing Law

This policy is governed by the laws of India. Disputes are subject to the exclusive jurisdiction of courts in Uttar Pradesh, India, and resolved under the Consumer Protection Act, 2019.

16. Consumer Rights

Nothing in this policy affects your statutory rights as a consumer under Indian law, including the Consumer Protection Act, 2019. In case of conflict, your statutory rights prevail.

BY MAKING A PURCHASE ON AAPKA ORDER, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THIS RETURN AND REFUND POLICY.